Return Policy

Return Policy

Thank you for choosing our products. To protect your rights and clarify the after-sales process, please read the following return policy carefully.

1. Conditions for Returns
Returns can be initiated within 7 days of receiving the product, provided the item is unused, undamaged, unsoiled, and all accessories and original packaging are intact and in resalable condition.
Customized products, special orders, or items explicitly marked as "Non-Returnable" are not eligible for returns unless defective.
We will take full responsibility for returns caused by product defects or shipping errors on our part.

2. Return Process
Please first contact our customer service via email or the online portal to initiate a return request, stating the reason and providing your order details.
Once the request is approved, we will provide you with the return shipping address and any specific logistics instructions.
Please ensure the product is securely packaged to prevent damage during return transit.

3. Refund Information
After we receive and inspect the returned item, the refund will be processed to your original payment method within 3-5 business days.
For returns not due to quality issues, the customer is responsible for the return shipping cost. If the return is a result of our error (e.g., wrong item shipped, product defect), we will cover the return shipping fee.

4. Important Notes
For safety and hygiene reasons, personal protective equipment (PPE) such as masks, goggles, etc., once opened, cannot be returned unless they are defective.
Tools that have been installed, used, or had their original factory labels/tags removed are considered used and are not eligible for return.
If you are unsure about a product's suitability, we recommend consulting our customer service team for professional advice before purchasing.

5. Contact Us
If you have any questions about this policy or need to start a return, please contact us via the website chat, service email, or phone number provided. We are committed to providing you with clear and efficient after-sales service.
Thank you for your understanding and support!